This Privacy notice aims to answer your questions about the sources and kinds of information EYECAP STUDIO collects, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security. We also provide you with ways to correct the data you provide us and the option to limit our sharing of this data with EYECAP STUDIO’s authorised third parties.
This Privacy notice is applicable to all users of EYECAP STUDIO’s website @ www.eyecapstudio.com regardless of the intention and without limitation to Travel Reservations, Corporate Sales, Marketing Research, and Customer Relations/Service.
To ensure that we successfully process your booking and to effectively manage our business, we collect and maintain personal information about you. We collect customer information from many sources for the purposes of understanding current or new demands, meeting these demands as well as to provide and personalise our services. The means of information collection, among others, are as following:
– From you; when you voluntarily provide to us or to third party service provider(s) engaged by us;
– From your browser; when you visit our website and your browser interacts with us;
– From other sources and related links in connection with providing your transportation and/or accommodation needs and services;
– From you when you interact with us through social media
The personal information we collect about you may include but not limited to the following:
– Name, addresses and telephone numbers
– Email addresses, mobile numbers or social media accounts
– Use of products and services such as self-service devices and online booking
– Personal information provided via survey, contest, competition or other marketing research efforts
– Personal information provided to customer-service representatives to research and resolve issues or questions or lodging complain
We also collect your information when you make or send job application via our official website @ www.eyecapstudio.com.
Use of information collection
Generally, we use your information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. In the event there is alteration / change of photography schedule, we will use information provided by you while making your reservation through our official website @ www.eyecapstudio.com, our call centre, our sales counter, to contact and notify you of the alteration / change. In addition to this, your information will be used for the purposes of accounting (billing and auditing), safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.
Whenever required by law, we will disclose your information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly. Further, we may also use or disclose your information as permitted by law to protect the rights or property of EYECAP STUDIO, our customers, our website, or its users. We may also disclose your information, whether in part or in full, to our contracted or authorised companies such as our data processors.
As part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfill your ever-growing needs. In order to realise this business aim, we will from time to time appoint, authorise or contract with strategic business partner. Your information will be disclosed to these business partners, authorised or contracted third party, service providers or advertisers to make available promotions, offers, products or services, which may not belong to us.
In the circumstances set out in this policy where EYECAP STUDIO passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by EYECAP STUDIO if not better. This does not apply where we are required by law to pass your information to a third party.
In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.
Sharing of information collected
Personal information we collect from you may be disclosed to:
– our bank for authorisation of transaction and for payment
– authorised government bodies if legally required to do
– our subsidiaries and affiliates who may be located in or outside Malaysia.
EYECAP STUDIO does not sell or rent any personal information you provide on our web site to any other parties. EYECAP STUDIO share anonymous and/or aggregated information about all our users with third parties.
Children under 13 years old
EYECAP STUDIO does not collect or maintain information directly from those under 13 years old. If you are under 13 years old, please do not provide your name and address or other contact details or personal identifiable information of any kind whatsoever.
If you are a Parent of Guardian of someone under 13 years old who has provided us information without your knowledge and consent, you may request that we remove this information by contacting us at online feedback form.
Access to your personal information
You may access your personal information by our online contact us form .
Correction/updating personal information
You may correct or update your personal information by our online contact us form.
The instructions to do this are also clearly outlined in every piece of promotional material issued by EYECAP STUDIO.
Links to other sites
By joining the EYECAP STUDIO email update service, you expressed your agreement for us to contact you via email to inform you of our latest updates, products and services. If you do not wish to remain a subscriber, you are able to remove your details from the subscriptions list by click “unsubscribe” from every newsletter you received.
Contests & surveys
From time-to-time EYECAP STUDIO may provide you the opportunity to participate in surveys or contests on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (e.g. name and address).
We use this information to update contest participants, notify contest winners, and award prizes and improve the site experience for our Customers where information would be collected in anonymous survey basis.
We often use a third party service provider to conduct these surveys or contests; these companies are prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Our online reservation system resides on a secure server. We use all reasonable endeavours to protect personal information from loss, misuse and alteration. Only authorised employees and agents, who are under appropriate confidentiality obligations, will have access to your personal information. However, you will be responsible for any user ID or password that is used on our web site. You should take due care to protect them.
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site.
This enables our system to recognise your browser and remember your names and billing information so that you won’t have to retype it. The address and passenger information is saved to your hard drive by the EYECAP STUDIO web server. This information can only be accessed by the EYECAP STUDIO web server; Internet users and other companies cannot access this information. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We also utilise cookies to track the effectiveness of online advertising. This information is treated confidentially and will not be shared with anyone outside of EYECAP STUDIO. EYECAP STUDIO will only use this information to make informed decisions with regard to the purchase of online advertising. This enables EYECAP STUDIO to maintain low costs and low fares for you, our Customers.
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to eyecapstudio.com. This software does not enable us to capture any personally identifying information.
Use of pixels
In order to understand how our customers interact with the emails and the content that we send, we use pixels in the email in order to understand who has opened the message. In order to provide our content in the most interesting way, we may also use pixels to learn whether you can receive emails in text or html form.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
EYECAP STUDIO or any third party service provides engaged by us will obtain your consent to collect and use your personal information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required.
Generally, in using the EYECAP STUDIO web site, you consent to the collection and use of this information by EYECAP STUDIO in the ways described above (which may change from time to time) unless and until you inform us to the contrary. , If you have provided us personal information of third party individuals in your travel party, you are required to obtain the individual’s prior consent and you represent and warrant that you had or have their consent or are otherwise entitled to provide their personal information to us.
In most instances, it is obligatory for you to provide us with your personal information in order to allow us to satisfy your request or provide you with the service that you have requested for. However, where applicable, we will provide you with an avenue to opt-out or unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from EYECAP STUDIO.